Focus on your business. Let your system work 24/7.
Appointments, orders and enquiries do not wait for office hours. Fersetek builds systems that respond to your customers around the clock and keep information organised.
- Setup tailored to your business
- Based in Manisa; on-site setup in Manisa, İzmir and nearby provinces
- Test first, then go live
Illustrative conversation, not a real customer chat.
Different businesses. One goal: no enquiry left waiting.
We adapt existing solutions to your workflow, test the necessary steps together and launch them. Select a system, then a scenario to see what happens on the customer and business screens.
Illustrative preview; no real customer information.
Try it first. Then we tailor it together.
Explore what customers see and how your business manages the system. Demo environments do not perform real transactions.
Customer messages do not wait for office hours.
We design our systems to handle enquiries at any hour. Business rules, records and routing are tailored to your organisation.
- Without automationMessages arriving at busy times or overnight can go unanswered for hours.With FersetekEvery message is acknowledged immediately, even outside office hours.
- Without automationAppointments are kept in notebooks or remembered, leading to clashes.With FersetekAvailability is checked automatically and bookings are kept in one list.
- Without automationForgotten appointments mean empty slots and lost revenue.With FersetekAutomatic reminders reduce the risk of customers missing appointments.
- Without automationRequests are scattered across calls, notes and messages.With FersetekEvery request is recorded in full and sent to the right person.
First we understand your business. Then we build together.
- 01
Identify your needs
In a free consultation, we explore what customers ask and where your team loses time.
- 02
Design the workflow
We create messages, approvals and business-specific rules, and connect your WhatsApp number and existing tools.
- 03
Test the scenarios
We test routine and unexpected situations with example conversations, resolve issues and obtain your approval.
- 04
Go live
We launch the system, monitor it closely during the first weeks and improve it as needed.
We used it in our own business first.
The first Fersetek system was built for our own needs, not for a client. At the logistics cooperative we co-own, member fuel requests arrived through scattered calls, messages and notes. We developed a WhatsApp request system to organise this process: members submit their requests, the system runs the necessary checks, obtains confirmation and automatically forwards requests to the station. We now use it in our own business every day.
We are now bringing the same approach to barbers, restaurants and similar businesses. First we listen to how your business works, then shape the system around your needs. We test together before going live and continue supporting you after setup.
Our goal is to reduce repetitive work and simplify day-to-day tracking, giving you more time for your core business.
- Based in ManisaOn-site setup in Manisa, İzmir and nearby provinces; remote support in other cities.
- Tested in our own operationsWe first put the systems we offer to work in real operations.
- Direct communicationYou speak directly with the person who sets up your system, without intermediaries.
Your questions, answered
We can discuss any questions not covered here during your consultation.
Can I use my existing WhatsApp number?
In most cases, yes. During the consultation we choose the best connection approach based on how you currently use your number, such as the personal or WhatsApp Business app.
How long does setup take?
It depends on the scope. Systems with existing workflows, such as barber bookings and restaurant reservations and orders, can be adapted and launched promptly. If you need a new custom workflow, we provide a clear plan and schedule after the consultation.
How does pricing work?
We do not sell fixed packages. Pricing depends on the number of workflows and systems to connect. The initial consultation is free, and we provide a written proposal.
What if the system cannot answer a question?
The system is configured to hand the conversation to your team for undefined or sensitive topics. You decide when a handover should happen.
How is customer data protected?
Systems are designed to process only necessary data, with restricted access. Personal data processing takes account of obligations under Turkish Personal Data Protection Law No. 6698 (KVKK).
Could my WhatsApp number be restricted?
We use the official business connection provided by Meta, the owner of WhatsApp. This is much safer than unofficial methods. Following WhatsApp business messaging rules reduces the risk of restrictions; we take these rules into account during setup.
What happens if the system stops?
Our systems are monitored around the clock. If an issue occurs, we receive an automatic alert and respond as soon as possible. Once service resumes, we review with you the customers who contacted you during the interruption.
Can I use it without technical knowledge?
Yes. We handle setup and connections. You continue managing appointments and requests as usual, and we give your team a brief introduction to using the system.
What could we automate for your business, 24/7?
Tell us briefly about your business. We will explore an automation idea that fits your needs. The initial consultation is free and carries no obligation. We can also meet in person in Manisa, İzmir and nearby provinces.